Shipping policy

SHIPPING POLICY

Shipments to the U.S.:

FREE SHIPPING TO ANY ADDRESS IN THE UNITED STATES.

Most items are shipped the next business day, except for purchases made over the weekend, which will be dispatched the following Monday.

You will receive an email with the tracking number as soon as it is available. Please stay tuned to your email - it's always a good idea to check your spam folder just in case.

Once shipped, most items will arrive within 4 to 7 business days in continental U.S. For Alaska and Hawaii, it will take more than 10 to 15 business days to arrive.

IMPORTANT: During certain times of the year or moments of HIGH DEMAND for certain products, shipping times may differ from this policy. When this is the case, details will be shown in the product description section. We recommend checking it before placing your order.


International Shipments

For APPBEAUTY palettes:

At the moment, we can’t carry out international shipments: We are working to be able to reach every corner of the world soon.

If you are in the United States, shipping is 100% free for any product.

For the TUMAKEUP brush set:

For orders delivered to any country outside the United States, the shipping time is usually 1 to 8 weeks.

Most shipments are still free. However, if your location requires a shipping fee, it will be shown on the payment page.

Shipping times do not include any delays in customs clearance. The customer is responsible for any customs duties their country may charge. We have no control over the speeds or fees of customs clearance of any country. If you have any doubts, we recommend you consult with your customs department before placing your order.

IMPORTANT SHIPPING INCIDENTS:

  1. We are obsessed with providing you the best solution. In case your product gets lost in it’s journey home, we will offer new alternatives from which you can choose the one that best suits you. Once you inform us of solution choice, you will not be able to change your option, and it will be FINAL for the resolution of your case. 
  2. In the event of product loss, regardless of the alternative you choose, shipping costs are not included. That means we do not cover the cost of shipping for the choice you sellect; the cost that must be paid by the customer. 
  3. In case of reshipping a product due to loss, only a second shipping attempt can be requested. That is, no more than 2 shipments in total will be made. 
  4. Return due to incorrect data or lack of address. The order will be sent again, but the customer must pay the shipping costs, if applicable, and confirm the address correctly.


FAQs

https://appbeauty.com/pages/preguntas-frecuentes (libre de añadir según otras paginas)


Shipping and Returns

How long does shipping take? 

It all depends on the country/state you are in. Either way, you will receive the tracking link for your shipment in your email once it's available.

But just to give you an idea; if you are in the USA, once the products are shipped, most will arrive within 4 to 7 business days to the continental U.S. For Alaska and Hawaii, it will take more than 10 to 15 business days to arrive.

For orders delivered to any country outside the United States, shipping time usually ranges from 1 to 8 weeks.

Here I leave you more information 👩🏻‍💻 about delivery times according to your country of residence:

https://appbeauty.com/pages/informacion-de-envio-y-entrega

What is the shipping cost?

If you are in the United States, shipping is 100% free for any product.

For APPBEAUTY Shade Palettes:

We do not yet have agreements to carry out international shipments: We are working to be able to reach every corner of the world soon. 

For the TUMAKEUP Brush Set:

Most international shipments are still free. However, if your location requires a shipping fee, it will be displayed on the payment page.

Before completing the purchase, the cost will appear in the shopping cart, so you can make your purchase in an informed manner.

Do you ship to my country?

For APPBEAUTY palettes: We currently do not have agreements for international shipping, but we're working on reaching every part of the world soon. 

For the TUMAKEUP brush set: We currently ship to all countries worldwide EXCEPT Costa Rica, Bolivia, Ecuador, Venezuela, Argentina, and Panama, as we are still looking for a logistics partner to timely deliver orders there.

If, at the time of processing your purchase, you are in one of these countries and the platform allows you to proceed, it means we achieved it, so go ahead!


What payment methods do you accept?

You can make your purchase with a credit card, debit card, and via PayPal.

Is the payment secure?

100% secure! Rest assured that your data is completely safe when making the payment. Our shopping platform is Shopify, the most popular and secure on the market.

Do you offer any special discounts?

Yes, if you are making your first purchase in our store, you can enjoy a special discount. This also applies if you are a student of the TUMAKEUP school. It's important to know that discounts are not cumulative unless we explicitly inform otherwise.

Which is the warranty for the Essential palettes?

The APPBeauty eyeshadow palettes are backed by strict quality control. If for any reason you receive a damaged or defective product, we will be happy to replace it with no additional cost. However, our purchase and warranty policies do not cover returns or exchanges for other reasons. We encourage you to make a conscious and safe purchase, and if you have any questions before buying, do not hesitate to contact us for more information. We are here to help you make the best decision. We appreciate your understanding!

Here you can see more about our exchange and return policy:

 https://appbeauty.com/pages/garantia-de-satisfaccion

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About Our Products

What are the differences between each palette in the Essential collection?/Which one do you recommend?

  • The Essential One palette features 10 nude shades, perfect for achieving everything from a super smokey to a more versatile #nomakeup look for the day. If you want to know all the details of this palette, click here to discover more.
  • The Essential Two palette has 12 elegant and bold shades. With them you can create everything from glamorous smokies to the most extravagant trends for an unforgettable night! If you want to know all the details of this palette, click here to discover more.
  • The Essential Three palette has 12 colors that allow you to create everything from romantic smoky looks to the boldest trends. If you want to know all the details of this palette, click here to discover more.

The choice depends on your tastes and needs, just remember that if you decide to acquire the complete collection of the three palettes, you will have an even greater discount and 7 Masterclasses as a gift 100% online, valued at 100 USD. Still, they will be FREE for you today with the purchase of the Essential Collection. If you want to acquire the entire set, here is the link: Essential Trio Collection.


What is the size of each palette in the Essential collection?

  • The Essential One palette measures 8 cm x 18 cm.
  • The Essential Two and Three palettes measure 13 cm x 11 cm.

What are the shades and colors of each of the palettes in the Essential collection?

Check it out for yourself! Here we leave you a photo, it looks amazing!

For how long will the Masterclasses be available after purchase?


The complimentary Masterclasses included with the purchase of the Essential palettes have UNLIMITED ACCESS, allowing you to watch them anytime, any way you want, as many times as you wish without any time limit.

Are the Essential collection palettes for professional use or self-makeup?

Our APPBeauty eyeshadow palettes are versatile and designed to suit all types of users, ideal for both makeup professionals and self-makeup enthusiasts. The high-quality formula ensures that anyone, from experienced makeup artists to beginners, can create spectacular looks.

Do the palettes have an expiration date?

Cosmetic products have a PAO (Period After Opening), indicating the product's durability after it has been opened. For the Essential collection palettes, they have a durability of 24 months after opening.

Can I buy it as a gift for someone?

Absolutely! Just make sure to correctly write the name and address of the person at the time of purchase. They are going to love your gift!

What are the ingredients of the shadows?

In the description of each product, you can see the list of ingredients for each of the palettes:

  • Essential One
  • Essential Two
  • Essential Three

Are APPBeauty palettes cruelty-free?

Of course! All three palettes from the Essential collection are completely Cruelty-Free, formulated with respect for your skin and the environment.

Do you have any other questions?

Contact us at hola@appbeauty.com, we will be happy to help you. 🙂